Frequently Asked Questions
What are the delivery charges for orders from Soft Toy Planet?
Soft Toy Planet offers free shipping for orders over £20. Orders under £20 will have the option of 1st, 2nd or recorded delivery which can be selected at checkout.
I've got a coupon code, how do I redeem it?
If you have a coupon code, enter it into the 'Coupon Code' box in your basket and click 'Apply Coupon'. The value of the coupon will automatically be deducted from your order.
Can I send my parcel to an address other than my home address?
Yes, just put your chosen address details in the 'Delivery Address' section at the checkout.
Can I have different items from the same order delivered to more than one address?
No, you can only have them sent to one address. However, you can always place multiple orders, each with a different delivery address.
How do I return an item I've bought?
You can call our friendly Customer Services Team on 01233 502061 to discuss returning an item back to us.